Moh’d Hawamdeh

An illustrative journey through the platform. Products and messages are examples.

A record of making systems work better.

1. Aug 2024 to now

   Qeen.ai

   Tech lead

   Building the data and intelligence layer behind personalized customer experiences.

   • Built the engineering team and designed its interview process.
   • Reworked the company’s tech stack, deployment and cloud infrastructure.
   • Built the infrastructure for a customer data platform connecting 12 commerce, marketing and app sources.
   • Shipped Android and iOS analytics SDKs and a company-wide feature flag system.
   • Led LLM-powered personalization and automation, and launched a WhatsApp marketing agent through a Meta partnership I initiated.
   • Managed and mentored multiple teams, with more than four engineers promoted.
2. Jun 2023 to Aug 2024

   Careem (Uber)

   Senior software engineer, routing and tracking

   Improved the accuracy and stability of routing and arrival times for captains and customers.

   90%fewer false re-routes for captains

   60%+less ETA fluctuation for customers

   • Owned the unified tracking platform that follows captains on the road in real time.
   • Built map visualization and debugging tools for tracking.
   • Instrumented the routing engine so its decisions could be measured and analyzed.
   • Strengthened reliability and testing, and took part in technical interviews.

   Captain en route ETA 0 min

   Tap the map to change the destination. The route adapts instantly while noisy GPS pings snap to the road: the same problems I worked on, at a much smaller scale.

3. Sep 2022 to Jun 2023

   Cargo-Technologies

   Senior cloud engineer

   Moved core systems toward a more scalable, service-oriented cloud architecture.

   • Architected the move from a monolith to microservices on AWS.
   • Built a unified tracking system: an event-driven aggregator that pulls shipments, prices and orders from carriers like Maersk, DHL and GLT across land, sea and air.
   • Built the platform’s wallet credit system, plus a module for third-party integrations.
   • Dockerized services, set up CI/CD and deployment, and provisioned AWS networking for every environment.

   One view for every carrier. Ships, trucks and planes from different companies report in different ways; the aggregator turns them all into one tracking feed.

   Wallet balance0credits

   The wallet credit system, simplified: top-ups, shipment bookings and refunds settle against one balance.

4. Jul 2022 to Jun 2023

   Majid Al Futtaim

   Mid-level software engineer

   Modernized mall APIs and made test environments significantly faster to use.

   10×faster test environment

   • Re-engineered legacy mall APIs serving millions of users into AWS SAM serverless, with multitenancy.
   • Built a templating tool for managing Apigee proxies and shared flows.

   Same test suite, before and after. In the time the old environment finished one run, the new one finished ten, fast enough to make test-driven development a habit.

5. Aug 2021 to Jul 2022

   Bayt.com

   Software engineer

   Worked across candidate experience, release tooling and high-volume services.

   • Cut the time it takes to apply for a job.
   • Built an internal release management app integrated with GitLab CI.
   • Optimized mailers and scheduled jobs for large-scale use, with caching, query tuning and A/B testing.
6. Apr 2021 to Aug 2021

   Floranow

   Software engineer

   Built vendor-facing tools and extended the company’s operational platform.

   • Built the vendor portal, extending Handsontable with domain-specific features.
   • Added Keycloak authentication and remotely configurable permissions with CASL.

The right tool. The right layer.

Curiosity, built on strong fundamentals.